Astronomy Know How Ebooks and Ecourses Frequently Asked Questions
FAQ
(Frequently Asked Questions)
- What is an Ebook?
- Do I need to download any special software to run it?
- Can I print it?
- Is there any limit to the number of times I can open the book?
- How do I get into the book?
- Does the Meade ETX E-book refer to the ETX Premier Telescopes as well as the standard models?
- Will this Ebook Run on an Mac computer?
- I downloaded and registered the eBook on my one computer but now I want to read it on another one. Can I do this?
- I have downloaded the eBook but I am getting the message "....not a valid Win32 application."
- I am getting the message "Server too busy"
- I entered my username and password but I get the message "Username and Password Combination is Invalid"
- When I open the book I am getting the message "There are no available registrations remaining."
- Will the eBook software run on my computer?
| What is an Ebook? | |
| An Ebook is a book you can download onto your computer | |
| Do I need to download any special software to run it? | |
| No, you download an exe file that has the book and software bundled in one package so you only download the one file. You do not need to use a web browser or any other package to open it | |
| Can I print it? | |
| Not at the moment. These eBooks are designed to be read on your computer and for now there is a problem with the print function since IE8 came out. The originators of the software are working on it.. | |
| Is there any limit to the number of times I can open the book? | |
| No, you can read it as often as you like | |
| How do I get into the book? | |
| Once you have downloaded it, go to the directory where you saved the download and double left click on the icon to open it and you will be asked for your username and password which we will email to you when you buy the book. You will only need to put this information in once - the first time you open the book, as long as you tell your computer to remember your password! | |
| Does the Meade ETX E-book refer to the ETX Premier Telescopes as well as the standard models? | |
| Well not directly, but both model types have much in common. The Premier Edition (PE) Telescopes have a somewhat simplified set-up routine for the initial alignment that is not detailed in the ebook, but all the rest of it is equally applicable. | |
| Will this Ebook Run on an Mac computer? | |
| Yes it does as long as you selected the MAC version when you downloaded your eBook | |
| I downloaded and registered the eBook on my one computer but now I want to read it on another one. Can I do this? | |
| Yes but you need to email us and tell us that is what is going on... Please do so from the Contact page | |
| I have downloaded the eBook but I am getting the message "....not a valid Win32 application." | |
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If you see the message "Program is not a valid Win32 Application" or "This program has caused an error in Windows and is shutting down"
or "Bad eBook format" the download was only partial or is corrupted in some way.
You will need to delete the incomplete install package and download again. Uninstall by going to your computer's Start -> Control Panel -> Add/Remove Programs and choose the program that is incomplete by clicking on it once in the list. Once it has been chosen and now displays a "Remove" button in the description, click on Remove. Once the remove is complete, restart your computer. You can then download the eBook again: click here for the ETX book to download the book again or to download the Astronomy Course again click here or for the DSLR Astro-Imaging eBook click here |
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| I am getting the message "Server too busy" | |
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This error usually means that the information is not getting to the server at all suggests that a firewall or proxy server that is interfering.
Please try turning off your proxy server or altering your firewall setting..
You may need to disable your antivirus software while downloading the product. Unfortunately we can not provide assistance to disable your firewall, as each is configured differently |
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| I entered my username and password but I get the error: Username and Password Combination is Invalid. | |
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Please try the following steps:
1. Please open Internet Explorer. 2. Try going to 'Tools' then 'Internet Options' then 'Advanced' and click on 'reset'. If you have Firefox, go to 'Tools' then 'Clear Private Data' and make sure to check ALL options.' Other things to check: 1. Please double check the date/time settings on your computer to make sure they are correct. If they are not correct, please update them as otherwise you will not be able to login. 2. Other things that can cause this would be an improperly configured firewall application specifically blocking access to your product, so you may also want to try temporarily disabling your firewall. 3. Open Internet Explorer 7 and go to 'Tools' then 'Internet Options' and click on the 'Connections' tab then 'LAN settings'. Please make sure the "Proxy" option is UNCHECKED. Username/Password tips: It is best to type in your username and password but if that fails you can try to copy and paste it from the email you received (you may be copying unseen characters so that is why it is best to try typing it in first) |
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| I entered my username and password but I get the error ":There are no available registrations remaining" | |
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Either you are trying to use the eBook on another computer, (see question 8).
Or it is
possible you have a registry 'cleanner' or some computer 'optimizing' program.
These go through the windows registry and delete things that are not required.
Unfortunatly, they sometimes delete the eBook Pro entries while at it.
Either way, you need to email us and tell us that is what is going on... Please do so from the Contact page |
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| Will the eBook software run on my computer? | |
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High-Speed broadband Internet access is necessary and for a PC Minimum requirements are Windows XP/2000/2003/Vista x86/x64/7
The Mac eBook Viewer is compatible on the following hardware: Intel or PowerPC processors Operating System Requirements: OSX 10.4x or newer |
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