Astronomy Know How Ebooks and Ecourses Frequently Asked Questions FAQ
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FAQ

(Frequently Asked Questions)


  1. I have made a purchase but I have not heard from you

  2. Does the Meade ETX course refer to the ETX Premier Telescopes as well as the standard models?

  3. I can't get into the site to download my book

  4. Do I need to be connected to the internet to use the courses?

  5. I have changed my email address but still want the newsletter



I have made a purchase but I have not heard from you
On making a purchase from us you should always get a PayPal receipt.

If you have purchased an online eBook or course, then you should ALSO get an email giving you your username and password and the link to download the product.

These emails should arrive very shortly after your purchase.

If one or both of these did not happen, please first check you spam or junk box, and if you still can't find it, please contact us
 
 
Does the Meade ETX course refer to the ETX Premier Telescopes as well as the standard models?
Well not directly, but both model types have much in common. The Premier Edition (PE) Telescopes have a somewhat simplified set-up routine for the initial alignment that is not detailed in the ebook, but all the rest of it is equally applicable.
 
 
 
I can't get into the site to download my book
Your email that you got from us had the link in that you needed to downnload your purchase, but sometime the link will wrap onto 2 lines in you email client software and then it won't work. You can get it onto one line and click it or now you are here,it is probably easier to us these links:

 
 
 
Do I need to be connected to the internet to use the courses?
Yes, you need to be 'online' to use the courses as they are held on our sever and are not downloaded to you computer.

 
 
 
I have changed my email address but still want the newsletter
At the bottom of every newsletter you receive there is a link that you can use to manage your subscription so if you change your email address please use this and update your information.

We use a company to send out our emails that has a very good reputation with the ISPs so most of the emails sent this way get through the spam police, but in order to maintain this position we have to obey very strict rules and get you to manage your own subsriptions.

By doing this everyone is sure that we are not adding massive lists of email addresses to the system and joining the ranks of the spammers.